Shipping Policy

1. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Times (Worldwide)

We ship to customers worldwide. Estimated delivery times:

World: 1-9 business days

Please note: These are estimates. Actual delivery times may vary due to customs clearance, holidays, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer:

Standard shipping (tracked)
Free shipping on orders over a certain amount (varies by region)

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using this number.

5. Customs & Import Duties

Important for International Customers:

Customs duties, taxes, and fees are NOT included in the item price or shipping cost
These charges are the buyer's responsibility
Your local customs office determines these fees
We cannot predict or control these charges

6. Lost or Delayed Packages

If your package is lost or significantly delayed:

Contact us at lumiauraworld@gmail.com
We will work with the shipping carrier to locate your package
If the package cannot be located, we will send a replacement or issue a refund

7. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

For shipping questions, email: lumiauraworld@gmail.com