Makeup Brush

Orders are processed within 1–3 business days.

Estimated delivery timelines vary by destination and are shown at checkout.

Tracking information is provided once your order ships.

Shipping Policy

1. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Times (Worldwide)

We ship to customers worldwide. Estimated delivery times:

• World: 5-8 business days

Please note: These are estimates. Actual delivery times may vary due to customs clearance, holidays, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer:

• Standard shipping (tracked)
• Free shipping on orders over a certain amount (varies by region)

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using this number.

5. Customs & Import Duties

Important for International Customers:

• Customs duties, taxes, and fees are NOT included in the item price or shipping cost
• These charges are the buyer's responsibility
• Your local customs office determines these fees
• We cannot predict or control these charges

6. Lost or Delayed Packages

If your package is lost or significantly delayed:

• Contact us at support@lumiauraworld.com
• We will work with the shipping carrier to locate your package
• If the package cannot be located, we will send a replacement or issue a refund

7. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

For shipping questions, email: support@lumiauraworld.com

If your item arrives damaged or there is an issue with your order, please contact our support team for assistance.

We aim to make every purchase experience smooth and worry-free.

Refund & Return Policy

1. Return Window

We offer a 3-day return policy from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To start a return, please contact us at support@lumiauraworld.com with your order number and reason for return. We will provide you with return instructions.

3. Return Shipping

As we operate worldwide dropshipping:

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error
• We recommend using a trackable shipping service
• Please allow 1-9 days for returns to be processed after we receive the item

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 1-2 business days to your original payment method.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery with photos
• We will arrange a replacement or full refund at no cost to you
• Return shipping will be covered by us

7. Non-Returnable Items

Certain items cannot be returned for hygiene reasons:

• Opened skincare or beauty products
• Items marked as final sale

8. International Returns

International customers are responsible for any customs duties or import taxes on returns. These fees are non-refundable.

9. Contact Us

For return or refund questions, email us at: support@lumiauraworld.com